Frequently Asked Questions

Find answers to common inquiries in our FAQs section.

Can I get a refund?

Can I exchange parts of my order?

When can I come to collect my online order?

What is the wait time for online orders?

How can I pay for an order using Work and Income?

How are grant invoices and payments processed?

Can I come in-store to purchase items?

How do I know if an item will fit?

Can I schedule an after-hours uniform try-on?

I'm missing an item from my completed order?

How long does it take for items to be restocked?

Can I back-order item that are out of stock?

Can I use my school credit to pay for uniforms?

What if my item is faulty?

Can I return any item?

Can I send my student to the Uniform Shop alone?